Frequently Asked Questions

General Questions 

 


 
Q: How much sushi should I order?


A: We recommend having at least 120g of sushi grade fish per person. As a rough guide, you can make 3x nigiri, 1x long Futomaki (large roll) and 1x Temaki (hand roll) with this much fish. If you plan on eating the fish as sashimi (without rice), then you will require more. For a guide to how much 120g of fish is, see our red snapper fillet here. If you have a large appetite, you can also add another 120g of salmon to any package for only £3.99.

Q: Can I make specific requests about the delivery date?

A: Of course, please call us or make a note at the checkout page if you would delivery for a specific date. To arrange for delivery on a Saturday please call us, a £16 Saturday surcharge will be added to your order.


Q: I would like to make sushi next time I entertain, what should I order?

A: Call us and we can discuss your requirements and help arrange a package to suit for a discounted price. Remember to call us a few days in advance to ensure that we have enough fish for your order!  


Q: How long does sushi grade fish last in the freezer?

A: For health and safety reasons, we cannot advise you to freeze your fish and suggest that you eat your fish within two days of delivery.


Q: My fish is still frozen, how should I defrost it.

A: Its best to keep your fish in the fridge, however if you would like your fish immediately simply run the vacuum bag under cold water until the fish has fully thawed.


Q: What exactly is sushi-grade fish? Can I really eat your fish raw?

Yes, everything we sell is intended for raw consumption please learn more about our fish here.  


Q: How long will your products last after delivery?

A: We advise customers to consume all fish products within two days of delivery.



Order Status


Q: Has my order shipped? What is the status of my order?

A: All orders made on before 3:30 PM are dispatched on the same day. Unless you asked for Saturday delivery, we will only dispatch fish and frozen products Monday – Thursday to ensure your products stay fresh.


Q: How do I change quantities or cancel an item in my order?

A: If you would like to make any changes to your order, simply call us and we will do our best to change the order if it has not already been dispatched.


Q: Where is my order?

A: If you have ordered something using our overnight delivery service, a tracking number will be emailed to you after dispatch.


Q: What if I am not in for delivery?

A: We will leave your order with a neighbour, or as a last resort at your front door. You can also have a  tailored delivery service before a certain time for an extra cost, please call us and to can arrange this.




Shipping and Returns


Q: What is your refund policy?

A: If you are not completely satisfied with your order, please call us and we will endeavor to make things right!